I've been having problems all day yesterday and now this morning. It's especially bad when I use google as my search engine, open google chrome, try to open gmail or my google calendar.
But, when i go to IE and I use Bing to search, I have no problems at all. I can open websites on FF without a problem at all...it is it's usual slower than molasses. They tell me I'm at the end of the line and they will not be upgrading anytime soon...like never.
I hate CenturyLink, but the only alternative for internet is Suddenlink and I've used them before --- they suck eggs. Never again will we use them...even though CenturyLink sucks baby eggs.
Okay, Centurylink said that they're having a system-wide problem, and of course "they're working to resolve it" ...
In the meantime, they did something to my modem that seemed to fix "my" problem, but since it's sporadic I can't say it's not going to return.
I did read the thread on KU about the same problem and mentioned to the tech support guy that others are having the same problem, too.
He did tell me that if you call them directly they will do whatever they do to your modem to "supposedly" fix the issue ... otherwise, you'll have to wait for them to finalize whatever it is they're working on.
Incidentlly, I had to go through 2 tech guys before I finally got through to someone who knew about the problem, and I was on the phone for nearly an hour.
Well, gmail worked just fine when I disconnected from wifi and went to just data plan (hate doing that). Everything worked fine, then, when I went back to wifi it started acting up.
Glad that CenturyLink acknowledged they had a problem. I usually get the dumb ones first, they just want to get you off the phone and collect their paycheck. Eventually they will transfer me to their experts --- well CenturyLink, why don't you have the experts answering the phone in the first place? DUH......
Anyhow, I'll wait and see if they fix it cause I'm leaving in a few hours & don't need to be messing on the computer in the meantime. I'm out in the heat planting some plants I got on clearance....that's how cheap I am!!!
I've never had a rude experience with the people at CL, always pleasant, they just don't know how to solve the problems. I get pushed up the chain until I get the expert. I just wish they experts were the first I had to deal with, so the problem would be solved quicker.
Of course, I can't gripe too much...I have way fewer problems with CL than I did when we had Suddenlink.
Try restarting the computer -- that's what I did a couple of hours ago & it seemed to work then. Then I got off the computer for a few hours & this is my first back on.
I was on the phone with them for about 2 hours yesterday.They said that the wires are so old that the minute he touch them that they crumbled in his hands. He said that they may have to rewire the box.They put a new wire from the main box in my neihbors yard and they gave me a big CenturyLink box and a new jack.Well that was last month now I am having problems again and they are going to be here around 3:00pm to work on it.
I've been on a very weak Wi-Fi signal up here and have had no problems with any of the Google features. This has to be strictly a CenturyLink problem. I would say CenturyLink sucks but Suddenlink sucks worse.
I better get my googling out of my system before we head home.
Since I wrote my post 2 hours ago, it has started acting up BIGTIME!!!.
I rebooted my computer and I rebooted the modem/router and it didn't improve, so in the morning, when I'm in a less tired frame of mind, I'll give them a call.
I pay my bill on time every month and I pay their stupid outrageous charge for such poor quality internet/phone service. When I continually get the feeble excuse that 'we the end of the line and nothing WILL be done', then don't charge me so much and keep it running all the time...not just part time. If I delayed my payment or made stupid excuses for not paying the full amount, they would disconnect me and turn me over to the credit collection agencies. What they are doing to us customers is the reverse - they are not living up to their end of the bargain by providing us with mediocre service.